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Privacy Policy

Privacy and Policies

SHAWLINE PUBLISHING GROUP PTY LTD is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to SHAWLINE PUBLISHING GROUP PTY LTD Website and governs data collection and usage. By using SHAWLINE PUBLISHING GROUP PTY LTD website, you consent to the data practices described in this statement.
Collection of your Personal Information
SHAWLINE PUBLISHING GROUP PTY LTD collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. SHAWLINE PUBLISHING GROUP PTY LTD also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests, and favourites.
There is also information about your computer hardware and software that is automatically collected by www.indiebookstores.com.au. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by SHAWLINE PUBLISHING GROUP PTY LTD for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of SHAWLINE PUBLISHING GROUP PTY LTD Web site.
Use of your Personal Information.
SHAWLINE PUBLISHING GROUP PTY LTD collects and uses your personal information to operate SHAWLINE PUBLISHING GROUP PTY LTD Web site and deliver the services you have requested. SHAWLINE PUBLISHING GROUP PTY LTD also uses your personally identifiable information to inform you of other products or services available from SHAWLINE PUBLISHING GROUP PTY LTD and its affiliates. SHAWLINE PUBLISHING GROUP PTY LTD may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
SHAWLINE PUBLISHING GROUP PTY LTD does not sell, rent, or lease its customer lists to third parties. SHAWLINE PUBLISHING GROUP PTY LTD may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, SHAWLINE PUBLISHING GROUP PTY LTD may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to www.indiebookstores.com.au, and they are required to maintain the confidentiality of your information.
SHAWLINE PUBLISHING GROUP PTY LTD does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
SHAWLINE PUBLISHING GROUP PTY LTD keeps track of the pages our customers visit within www.indiebookstores.com.au, in order to determine what SHAWLINE PUBLISHING GROUP PTY LTD services are the most popular. This data is used to deliver customized content and advertising within SHAWLINE PUBLISHING GROUP PTY LTD to customers whose behaviour indicates that they are interested in a particular subject area.
SHAWLINE PUBLISHING GROUP PTY LTD  Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SHAWLINE PUBLISHING GROUP PTY LTD  or the site; (b) protect and defend the rights or property of SHAWLINE PUBLISHING GROUP PTY LTD ; and, (c) act under exigent circumstances to protect the personal safety of users of www.indiebookstores.com.au, or the public.
 

Use of Cookies

SHAWLINE PUBLISHING GROUP PTY LTD Web site uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize www.indiebookstores.com.au pages, or register with www.indiebookstores.com.au site or services, a cookie helps www.indiebookstores.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the www.indiebookstores.com.au features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of www.indiebookstores.com.au.
SHAWLINE PUBLISHING GROUP PTY LTD uses Google Analytics to track information about web site usage. To opt out of Google Analytics click Opt Out to go to Google Analytics download.
Security of your Personal Information
SHAWLINE PUBLISHING GROUP PTY LTD secures your personal information from unauthorized access, use or disclosure. SHAWLINE PUBLISHING GROUP PTY LTD secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).
Changes to this Statement
SHAWLINE PUBLISHING GROUP PTY LTD will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. SHAWLINE PUBLISHING GROUP PTY LTD encourages you to periodically review this Statement to be informed of how SHAWLINE PUBLISHING GROUP PTY LTD is protecting your information.
Contact Information
SHAWLINE PUBLISHING GROUP PTY LTD welcomes your comments regarding this Statement of Privacy. If you believe that SHAWLINE PUBLISHING GROUP PTY LTD has not adhered to this Statement, please contact SHAWLINE PUBLISHING GROUP PTY LTD at sales@indiebookstores.com.au. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Conditions of Use
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.

Shipping & Returns

Postage Rates
Shipping Tiers
Orders over $50 are FREE
Under $50 Standard Sendle/Auspost shipping rates
For international postage please contact us or order via your local buy books online stores in your country such as Barnes & Noble, Waterstones and Amazon or Book Depository.
Despatch of Your Order
A 'shipping' email will be sent once your order has been despatched from our stores. It is too late to contact us with change of address details after you have received this email. If you have not received this email, your order is still being processed.
In Stock at Shawline Publishing Group Pty Ltd 
Items that are in stock at Shawline Publishing Group Pty Ltd will state that they are ‘in stock’. These items will be shipped within 1 to 3 business days. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, despatch time for 'in stock' items can be delayed due to increased volume of orders.
Items Not In Stock at Shawline Publishing Group Pty Ltd 
Items that have a NOT in stock message on the product information page of the individual title will need to be ordered - or occasionally the item may be out of print/no longer available.
Items generally arrive at our store within 4 to 7 days. Items that are in stock at smaller Australian suppliers will deliver within 7 to 14 days. If items are not readily available, then our Order Processing Team will endeavour to contact you to discuss the time frame for these items. Whilst we endeavour to keep our inventory as up to date as possible, there may be the occasional item listed that has recently gone out of print or that the publisher has decided to withdraw from sale or cancel (in the case of new releases). If you order one of these items, you will be advised, and a refund will be given. Items that are Not Yet Published will be ordered automatically and shipped upon receipt from the distributor.
Australia Post Deliveries
The majority of our parcels are sent by the standard Australia Post parcel delivery service.
Average Delivery Times
Melbourne Metro, Mornington Peninsula - 1 to 3 business days
Sydney Metro, Brisbane Metro, ACT, Adelaide - 2 to 5 business days
Hobart, Perth, NT Metro - 4 to 10 business days
NSW, QLD, VIC, SA and TAS Country - 5 to 10 business days
NT and WA Country - 8 to 15 business days
Refund and Returns.
Your satisfaction is our first priority at SHAWLINE PUBLISHING GROUP PTY LTD. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
Returns Process
RETURNS DEPARTMENT
SHAWLINE PUBLISHING GROUP PTY LTD 
218A SKIPTON ST, BALLARAT VICTORIA 3350
And also include the following information:
• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange for a new title. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

Thank you and continue to support local new Australian authors.

We acknowledge the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture.

We pay our respects to their Elders past, present and emerging.

Available Everywhere Great Books Are